Complaint Form

    Please fill in the information, so we can take care as soon as possible.



    1. Customer Data

    • Select a country
    • Afghanistan (‫افغانستان‬‎)
    • Åland Islands (Åland)
    • Albania (Shqipëri)
    • Algeria (‫الجزائر‬‎)
    • American Samoa
    • Andorra
    • Angola
    • Anguilla
    • Antarctica
    • Antigua and Barbuda
    • Argentina
    • Armenia (Հայաստան)
    • Aruba
    • Australia
    • Austria (Österreich)
    • Azerbaijan (Azərbaycan)
    • Bahamas
    • Bahrain (‫البحرين‬‎)
    • Bangladesh (বাংলাদেশ)
    • Barbados
    • Belarus (Беларусь)
    • Belgium (België)
    • Belize
    • Benin (Bénin)
    • Bermuda
    • Bhutan (འབྲུག)
    • Bolivia
    • Bosnia and Herzegovina (Босна и Херцеговина)
    • Botswana
    • Bouvet Island (Bouvetøya)
    • Brazil (Brasil)
    • British Indian Ocean Territory
    • British Virgin Islands
    • Brunei
    • Bulgaria (България)
    • Burkina Faso
    • Burundi (Uburundi)
    • Cambodia (កម្ពុជា)
    • Cameroon (Cameroun)
    • Canada
    • Cape Verde (Kabu Verdi)
    • Caribbean Netherlands
    • Cayman Islands
    • Central African Republic (République Centrafricaine)
    • Chad (Tchad)
    • Chile
    • China (中国)
    • Christmas Island
    • Cocos (Keeling) Islands (Kepulauan Cocos (Keeling))
    • Colombia
    • Comoros (‫جزر القمر‬‎)
    • Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo)
    • Congo (Republic) (Congo-Brazzaville)
    • Cook Islands
    • Costa Rica
    • Côte d’Ivoire
    • Croatia (Hrvatska)
    • Cuba
    • Curaçao
    • Cyprus (Κύπρος)
    • Czech Republic (Česká republika)
    • Denmark (Danmark)
    • Djibouti
    • Dominica
    • Dominican Republic (República Dominicana)
    • Ecuador
    • Egypt (‫مصر‬‎)
    • El Salvador
    • Equatorial Guinea (Guinea Ecuatorial)
    • Eritrea
    • Estonia (Eesti)
    • Ethiopia
    • Falkland Islands (Islas Malvinas)
    • Faroe Islands (Føroyar)
    • Fiji
    • Finland (Suomi)
    • France
    • French Guiana (Guyane française)
    • French Polynesia (Polynésie française)
    • French Southern Territories (Terres australes françaises)
    • Gabon
    • Gambia
    • Georgia (საქართველო)
    • Germany (Deutschland)
    • Ghana (Gaana)
    • Gibraltar
    • Greece (Ελλάδα)
    • Greenland (Kalaallit Nunaat)
    • Grenada
    • Guadeloupe
    • Guam
    • Guatemala
    • Guernsey
    • Guinea (Guinée)
    • Guinea-Bissau (Guiné Bissau)
    • Guyana
    • Haiti
    • Heard Island and Mcdonald Islands
    • Honduras
    • Hong Kong (香港)
    • Hungary (Magyarország)
    • Iceland (Ísland)
    • India (भारत)
    • Indonesia
    • Iran (‫ایران‬‎)
    • Iraq (‫العراق‬‎)
    • Ireland
    • Isle of Man
    • Israel (‫ישראל‬‎)
    • Italy (Italia)
    • Jamaica
    • Japan (日本)
    • Jersey
    • Jordan (‫الأردن‬‎)
    • Kazakhstan (Казахстан)
    • Kenya
    • Kiribati
    • Kosovo (Kosovë)
    • Kuwait (‫الكويت‬‎)
    • Kyrgyzstan (Кыргызстан)
    • Laos (ລາວ)
    • Latvia (Latvija)
    • Lebanon (‫لبنان‬‎)
    • Lesotho
    • Liberia
    • Libya (‫ليبيا‬‎)
    • Liechtenstein
    • Lithuania (Lietuva)
    • Luxembourg
    • Macau (澳門)
    • North Macedonia (FYROM) (Северна Македонија)
    • Madagascar (Madagasikara)
    • Malawi
    • Malaysia
    • Maldives
    • Mali
    • Malta
    • Marshall Islands
    • Martinique
    • Mauritania (‫موريتانيا‬‎)
    • Mauritius (Moris)
    • Mayotte
    • Mexico (México)
    • Micronesia
    • Moldova (Republica Moldova)
    • Monaco
    • Mongolia (Монгол)
    • Montenegro (Crna Gora)
    • Montserrat
    • Morocco (‫المغرب‬‎)
    • Mozambique (Moçambique)
    • Myanmar (Burma) (မြန်မာ)
    • Namibia (Namibië)
    • Nauru
    • Nepal (नेपाल)
    • Netherlands (Nederland)
    • New Caledonia (Nouvelle-Calédonie)
    • New Zealand
    • Nicaragua
    • Niger (Nijar)
    • Nigeria
    • Niue
    • Norfolk Island
    • North Korea (조선 민주주의 인민 공화국)
    • Northern Mariana Islands
    • Norway (Norge)
    • Oman (‫عُمان‬‎)
    • Pakistan (‫پاکستان‬‎)
    • Palau
    • Palestine (‫فلسطين‬‎)
    • Panama (Panamá)
    • Papua New Guinea
    • Paraguay
    • Peru (Perú)
    • Philippines
    • Pitcairn Islands
    • Poland (Polska)
    • Portugal
    • Puerto Rico
    • Qatar (‫قطر‬‎)
    • Réunion (La Réunion)
    • Romania (România)
    • Russia (Россия)
    • Rwanda
    • Saint Barthélemy (Saint-Barthélemy)
    • Saint Helena
    • Saint Kitts and Nevis
    • Saint Lucia
    • Saint Martin (Saint-Martin (partie française))
    • Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon)
    • Saint Vincent and the Grenadines
    • Samoa
    • San Marino
    • São Tomé and Príncipe (São Tomé e Príncipe)
    • Saudi Arabia (‫المملكة العربية السعودية‬‎)
    • Senegal (Sénégal)
    • Serbia (Србија)
    • Seychelles
    • Sierra Leone
    • Singapore
    • Sint Maarten
    • Slovakia (Slovensko)
    • Slovenia (Slovenija)
    • Solomon Islands
    • Somalia (Soomaaliya)
    • South Africa
    • South Georgia & South Sandwich Islands
    • South Korea (대한민국)
    • South Sudan (‫جنوب السودان‬‎)
    • Spain (España)
    • Sri Lanka (ශ්‍රී ලංකාව)
    • Sudan (‫السودان‬‎)
    • Suriname
    • Svalbard and Jan Mayen (Svalbard og Jan Mayen)
    • Swaziland
    • Sweden (Sverige)
    • Switzerland (Schweiz)
    • Syria (‫سوريا‬‎)
    • Taiwan (台灣)
    • Tajikistan
    • Tanzania
    • Thailand (ไทย)
    • Timor-Leste
    • Togo
    • Tokelau
    • Tonga
    • Trinidad and Tobago
    • Tunisia (‫تونس‬‎)
    • Turkey (Türkiye)
    • Turkmenistan
    • Turks and Caicos Islands
    • Tuvalu
    • Uganda
    • Ukraine (Україна)
    • United Arab Emirates (‫الإمارات العربية المتحدة‬‎)
    • United Kingdom
    • United States
    • U.S. Minor Outlying Islands
    • U.S. Virgin Islands
    • Uruguay
    • Uzbekistan (Oʻzbekiston)
    • Vanuatu
    • Vatican City (Città del Vaticano)
    • Venezuela
    • Vietnam (Việt Nam)
    • Wallis and Futuna
    • Western Sahara (‫الصحراء الغربية‬‎)
    • Yemen (‫اليمن‬‎)
    • Zambia
    • Zimbabwe
    I want to enter an alternative address for the replacement products (Otherwise the above address will be used)

    2. Date of order / Order-Number

    3. Affected product

    Brand, product name (if possible), colour, dualtex

    4. Description of complaint

    5. Photos of complaint

    For PU-holds: please also make a photo of the time-stamp on the bottom-site

    (Max per file limit: 10 MB, Allowed Filetypes: jpg, jpeg, png, gif, pdf, doc, docx, max. 10 files)

    Drag & Drop Files Here

    or
    Browse Files
    0 of 10

    6. How did the damage occur?

    10 + 6 =

    Yes, I have taken note of the privacy policy and agree that the data I have provided will be collected and stored electronically. My data will only be used for the purpose of processing and answering my inquiry. By submitting the contact form, I declare my agreement to the processing of my data. The data transmission is encrypted.